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Refund Policy

MILESTONE ASSURANCE & PAYMENT TERMS

WebSmitherz operates on a milestone-approval structure. You review and sign off on project phases before final settlement is disbursed.

assurance framework: Milestones: Signed Approval • Retainers: Cancel Anytime • Warranty: 30-Day Fix Window • Last Updated: September 2026

1. Milestone-Based Development Protection

To protect both parties, custom web engineering and software projects are split into explicit deliverables. Clients review wireframes, staging deployments, and functional prototypes prior to authorizing milestone payments.

2. Project Kickoff & Deposit Terms

Initial sprint deposits cover environment provisioning, architectural blueprints, and engineering hours. If a project is cancelled prior to development commencement, the deposit is eligible for a full refund minus unrecoverable direct infrastructure costs. Once active development has commenced, refunds are prorated based on completed milestones.

3. SEO & Maintenance Retainers

Recurring monthly retainer plans carry zero long-term lock-in and may be cancelled at any time with 14 days written notice prior to the next billing cycle.

Billing & Account Support

WebSmitherz LLC • 34-26 41st St, Long Island City, NY 11101
Email: [email protected] • Phone: +1 646-836-9425